Privacy Policy

Your privacy matters to us. At Outzen (operated by Exaltlink India Private Limited), we help sales teams discover high-intent prospects and automate personalised outreach. This Privacy Policy explains what information we collect, why we collect it, how we use it, and your rights. By using our website or services, you agree to the practices described in this policy.

1. Who This Policy Applies To

This policy applies to:

• Visitors to our website (app.outzen.ai and outzen.ai)
• Prospective and current customers of Outzen
• Authorised users of the Outzen platform

It does not cover personal data about your own prospects or customers that you independently collect or manage using Outzen.

2. Information We Collect

Account information: When you sign up, we collect your name, email address, company name, and billing details.

Usage data: We collect information about how you use the platform — pages visited, features used, campaigns created, and actions taken.

Prospect data: Outzen processes publicly available professional data (LinkedIn profiles, job titles, company information, business email addresses) to identify and enrich prospect information on your behalf.

Communications: If you contact us, we retain those communications to respond and improve our service.

Cookies and tracking: We use cookies and similar technologies to operate the platform, remember your preferences, and analyse usage patterns.

3. How We Use Your Information

• To provide, operate, and improve the Outzen platform
• To personalise your experience and outreach campaigns
• To process payments and manage your subscription
• To send service updates, product announcements, and support communications
• To ensure platform security and prevent fraud or abuse
• To comply with applicable laws and legal obligations

4. Use of AI and Prospect Data

Outzen uses artificial intelligence to process publicly available intent signals — such as hiring activity, funding announcements, LinkedIn engagement, and technology usage — to identify prospects relevant to your business. This data is sourced from public professional networks and third-party data providers.

You are the data controller of any personal data you process through our platform. Outzen acts as a data processor in accordance with applicable data protection laws. You are responsible for ensuring your use of prospect data complies with applicable laws, including the IT Act 2000, DPDP Act 2023 (India), GDPR (EU/UK), and CAN-SPAM or equivalent regulations.

5. Sharing of Information

We do not sell your personal data. We may share information with:

• Service providers: Payment processors, cloud hosting providers, email delivery services, and analytics tools that help us operate the platform
• CRM integrations: If you connect Outzen to a CRM (e.g. HubSpot, Salesforce), data is shared with those platforms as you configure
• Legal requirements: Where required by law, regulation, or legal process

6. Data Retention

Your account data is retained for as long as your subscription is active. Deleted accounts are fully purged within 90 days. Certain data, such as billing records, may be retained longer to comply with legal and tax obligations.

7. Data Security

We implement industry-standard technical and organisational measures to protect your data, including encryption in transit and at rest, access controls, and regular security reviews. However, no system is completely secure, and we cannot guarantee absolute security.

8. Your Rights

You have the right to:

• Access the personal data we hold about you
• Correct inaccurate or outdated information
• Request deletion of your data
• Restrict or object to certain processing
• Export your data (data portability)
• Withdraw consent at any time

To exercise any of these rights, email us at hello@outzen.ai.

9. Cookies

We use essential cookies to operate the platform and optional analytics cookies to understand usage. You can manage cookie preferences through your browser settings. Disabling certain cookies may affect platform functionality.

10. Outzen Chrome Extension

The Outzen Chrome extension adds a drawer to the LinkedIn page you have open (opened from a small Outzen icon), plus checkboxes and buttons on LinkedIn people searches and LinkedIn Sales Navigator people searches, on your own followers, following and connections lists, and on profiles. It lets you see where a person stands in your Outzen workspace and add people to your Lists. This section describes what it handles; the rest of this policy applies to it as well.

• What it reads: the people shown on the LinkedIn page you are on (name, headline, location, profile link, photo, and current job and company when LinkedIn shows them), the page numbers or the total a list states (to tell you how many people an import covers), and, on a profile you choose to load in full, the experience, education and skills that LinkedIn displays. It reads only the page you have open and does not open other people’s profiles to collect details.
• What it checks on its own: when you open a profile, the extension asks your Outzen workspace whether that person is already there, sending that profile’s link and member ID to your workspace, so the button can say “Add to Outzen” or “Open in Outzen”. That check does not save anyone to a List.
• Where it goes: to your own Outzen workspace on outzen.ai. People are saved to your Lists only when you choose to add or import them. We do not sell this data or use it for anything unrelated to adding people to your Lists.
• What it stores in your browser: your Outzen sign-in tokens, the people you have ticked in the current search or list, the last LinkedIn page it could work with in each tab and whether the drawer is open (both cleared when you close the browser or sign out), and where you left the Outzen icon on the page.
• What it does when you ask: when you start an import it moves through result pages or scrolls the list for you, a few seconds apart (on a Sales Navigator search it also scrolls the results, at a human pace, so every row on the page loads), and when you press “Load full details” it scrolls the profile you are on. It adds its own checkboxes and buttons to the page and a small left margin to results so they fit.
• What it does not do: it does not send messages, connection requests, comments or follows on LinkedIn, does not record your browsing history, clicks or keystrokes, and does not read other sites.

You can sign out of the extension, remove it from Chrome, and delete any people it added from your workspace at any time.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through the platform. Continued use of Outzen after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Exaltlink India Private Limited
Email: hello@outzen.ai
Phone: +91-9398505892